Responsible Gaming

Play Smart.
Stay in Control on Cricket X

Gaming on Cricket X is meant to be fun — full stop. We want every player to enjoy the experience without it ever becoming a problem. That's why we've built a full set of responsible gaming tools directly into the platform, and why we're always here if you need support.

24/7

Support available whenever you need it

18+

Adults only — age verification required

5

Player protection tools built into the platform

0৳

Cost to access any responsible gaming feature

Six Tools to Keep Your Gaming Healthy

Every one of these tools is free, available immediately from your account dashboard, and designed to put you in charge of your own experience on Cricket X.

Deposit Limits

Set a daily, weekly, or monthly cap on how much you can deposit into your Cricket X account. Once the limit is set, it takes effect immediately. Increasing a limit requires a 7-day cooling-off period — decreasing one is instant.

Session Time Limits

Decide in advance how long you want to play in a single session. When your time is up, Cricket X will notify you and give you the option to stop. You can set session limits from 30 minutes up to 8 hours per day.

Reality Checks

Enable periodic on-screen reminders that show you how long you have been playing and your net position for the session. Reality checks appear at intervals you choose — every 15, 30, or 60 minutes — so you always know where you stand.

Cool-Off Breaks

Need a short break without closing your account? A cool-off period lets you pause your account for 24 hours, 7 days, or 30 days. During a cool-off, you cannot log in or place bets. Your balance is safe and waiting when you return.

Self-Exclusion

If you feel you need a longer break, self-exclusion lets you block access to your Cricket X account for 6 months, 1 year, or permanently. Self-exclusion requests are processed within 24 hours and cannot be reversed during the exclusion period.

24/7 Support Access

Our support team is available around the clock via live chat. If you are worried about your gaming habits — or someone else's — reach out any time. All conversations are confidential and our team is trained to help without judgment.

What Is Responsible Gaming?

Responsible gaming means enjoying online games like Keno, Color Prediction, Crash Goal, and All-Star Fishing on Cricket X as a form of entertainment — not as a way to make money or escape from problems. When gaming stays in that lane, it is genuinely fun. When it starts to drift outside of it, things can get complicated fast.

Cricket X is built around the idea that a healthy player is a happy player. We are not interested in players spending more than they can afford or playing longer than they intended. That is bad for players and, frankly, it is bad for us too. Our responsible gaming program exists to make sure the platform stays a positive experience for everyone who uses it.

Responsible gaming on Cricket X is not just a policy document — it is a set of real tools, real support, and a real commitment from our team to look out for the people who play here.

Why This Matters for Players in Bangladesh

Online gaming has grown rapidly across Bangladesh over the past few years. More people than ever are enjoying platforms like Cricket X from their phones, often using bKash or Nagad to fund their accounts. That accessibility is great — but it also means it is easier than ever to play more than you planned.

We know that for many players, gaming is a casual hobby that fits comfortably into daily life. But we also know that for some people, it can become something harder to manage. Financial pressure, family stress, or just the habit of reaching for your phone can all push gaming from fun into something that causes real harm.

Cricket X takes that seriously. We monitor play patterns across the platform and our team is trained to reach out proactively if we notice signs that a player may be struggling. You do not have to wait until things are bad to use our tools — the best time to set a deposit limit or a session timer is before you ever feel like you need one.

How to Use Cricket X Responsibly

Here are some straightforward habits that help keep gaming enjoyable on Cricket X:

  • Set a budget before you play. Decide how much you are comfortable spending in a week or month, and set that as your deposit limit in your account settings. Treat it like a budget for any other form of entertainment.
  • Never chase losses. If you have had a bad session, the urge to keep playing to win it back is one of the most common traps in gaming. It almost never works out. Log off, take a break, and come back another day.
  • Keep track of time. It is easy to lose track of how long you have been playing, especially on mobile. Use Cricket X's session time limits or reality check reminders to stay aware.
  • Do not play when you are stressed or upset. Gaming to escape a bad mood or a difficult situation is a warning sign. Cricket X is for entertainment, not emotional relief.
  • Balance gaming with other activities. If Cricket X is the main thing you look forward to each day, that is worth paying attention to. Keep other hobbies, social activities, and interests in your life.
  • Talk to someone if you are worried. Whether it is a friend, a family member, or our support team, talking about concerns early makes a big difference. You do not have to wait until things feel out of control.
How to Set Your Limits on Cricket X

Setting responsible gaming limits on Cricket X takes less than two minutes. Here is how:

1
Log In to Your Account

Go to cricket-x.app and log in with your registered email and password. If you do not have an account yet, registration takes under two minutes.

2
Open Account Settings

Click your profile icon in the top right corner and select "Account Settings" from the dropdown menu.

3
Go to Responsible Gaming

Select the "Responsible Gaming" tab. You will see all available tools: deposit limits, session limits, reality checks, cool-off periods, and self-exclusion.

4
Set Your Preferences

Choose the tools you want to activate and enter your preferred values. Deposit limits and session limits take effect immediately. Increases to existing limits require a 7-day review period.

5
Confirm and Save

Confirm your choices and save. You will receive an email confirmation of any limits you have set. If you ever want to adjust them, return to this page at any time.

Protecting Younger People

Cricket X is strictly for adults aged 18 and over. Age verification is a mandatory part of the registration process and is required before any deposit or withdrawal can be made. We take this seriously — accounts found to belong to minors are closed immediately and any funds are returned.

If you share a device with younger family members, we strongly recommend using your device's parental control features to prevent access to gaming sites. You should also never share your Cricket X login credentials with anyone, including family members.

Important: If you suspect that a minor has accessed a Cricket X account, contact our support team immediately at [email protected]. We will investigate and take action within 24 hours.

Recognising Problem Gambling

Problem gambling can affect anyone, regardless of how long they have been playing or how much they typically spend. The signs are not always obvious at first. Cricket X encourages all players to check in with themselves regularly using the self-assessment questions in the next section.

Some common signs that gaming may have become a problem include spending more than you planned, feeling anxious or irritable when you are not playing, hiding your gaming activity from people close to you, borrowing money to fund gaming, or finding that gaming is affecting your work, relationships, or sleep.

If any of these sound familiar, please use our responsible gaming tools or contact support. There is no shame in asking for help — it is the right move, and our team will treat your situation with complete confidentiality.

Quick Self-Check

Answer honestly. If you say "yes" to two or more of these, it may be worth using our responsible gaming tools or speaking to support.

1

Do you spend more on Cricket X than you originally planned?

2

Have you tried to cut back on gaming but found it difficult?

3

Do you feel restless or irritable when you are not playing?

4

Have you ever hidden your gaming activity from family or friends?

5

Have you borrowed money or sold something to fund gaming?

6

Is gaming affecting your sleep, work, or relationships?

7

Do you play to escape stress, anxiety, or personal problems?

Two or more "yes" answers? Please reach out to our support team or activate self-exclusion from your account settings. Help is always available.

Need to Talk?

Our support team is available 24/7. All conversations about responsible gaming are completely confidential.

Open Live Chat
Or email us: [email protected]

Fun First. Always.
Join Cricket X and Game on Your Terms

Create your free account today and set your limits from day one. Deposit via bKash or Nagad, enjoy Keno, Crash Goal, Color Prediction, and more — all with the peace of mind that Cricket X has your back.