Privacy

Cricket X Privacy Policy

Your personal data belongs to you. This page explains exactly what Cricket X collects, why we collect it, how it is stored, and what rights you have over it. We keep things straightforward — no legal jargon where plain language works just as well.

Last updated: January 2025
Your Data Is Safe

Cricket X uses industry-standard encryption and never sells your personal information to third parties. Ever.

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Our Commitments

Six Ways Cricket X Protects Your Privacy

These are the core privacy commitments Cricket X makes to every player. The full policy below contains the complete detail — these cards give you the headline picture.

Encrypted Data Storage

All personal data stored by Cricket X is encrypted at rest using AES-256 encryption. Data in transit between your device and our servers is protected by TLS 1.3. Your information is never stored in plain text at any point in our systems.

No Data Sales — Ever

Cricket X does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. The only time your data is shared externally is when it is strictly necessary to operate the platform — such as with payment processors or identity verification services.

You Control Your Data

You have the right to access, correct, and request deletion of your personal data at any time. Cricket X provides a straightforward process for exercising these rights — no lengthy forms or waiting periods. Contact support and we will respond within 30 days.

Minimal Data Collection

Cricket X collects only the data that is genuinely necessary to operate the platform, process payments, and comply with legal obligations. We do not collect data speculatively or build profiles beyond what is needed to provide you with a good gaming experience.

Marketing Opt-Out

Promotional communications from Cricket X are opt-in only. If you choose to receive them, you can unsubscribe at any time from within your account settings or by contacting support. Opting out of marketing does not affect your ability to use the platform.

Clear Retention Limits

Cricket X does not keep your data indefinitely. Retention periods are defined for each category of data and are based on legal requirements and operational necessity. When data is no longer needed, it is securely deleted or anonymised.

Contents

Our commitment: Cricket X is committed to protecting your privacy. This Privacy Policy explains how we handle your personal data when you use the Cricket X platform. Please read it carefully alongside our Terms and Conditions.

1. Introduction

Cricket X ("we", "us", "the Platform") takes your privacy seriously. This Privacy Policy describes how we collect, use, store, and protect personal data when you visit our website, use our mobile application, or interact with any of our services.

By registering an account or using the Cricket X platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with how we handle your data, please do not use the platform.

This policy applies to all players, visitors, and anyone who contacts Cricket X through any channel. It covers data collected online through the website and app, as well as data provided directly to our support team.

2. Data We Collect

Cricket X collects the following categories of personal data:

Category Examples Purpose
Identity Data Full name, date of birth, government ID number Account registration, age verification, KYC compliance
Contact Data Email address, phone number Account communication, support, security alerts
Financial Data Payment method details, transaction history Processing deposits and withdrawals, fraud prevention
Technical Data IP address, device type, browser, operating system Platform security, fraud detection, performance optimisation
Usage Data Games played, bet history, session duration, pages visited Platform improvement, responsible gaming monitoring, loyalty program
Communication Data Support chat logs, email correspondence Resolving queries, quality assurance, dispute resolution

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where required by law for responsible gaming purposes.

3. How We Collect Data

Cricket X collects your personal data through the following means:

  • Direct input: Information you provide when registering, completing your profile, making a deposit, or contacting support.
  • Automated collection: Technical and usage data collected automatically when you use the platform, including through cookies and similar tracking technologies.
  • Third-party sources: Identity verification data from KYC service providers, fraud signals from payment processors, and publicly available information used to verify your identity where required.

Payment data: Cricket X does not store full payment card numbers or mobile banking PINs. Payment transactions are processed by our payment partners, who handle sensitive financial credentials directly. We receive only a transaction reference and confirmation status.

4. How We Use Your Data

Cricket X uses your personal data for the following purposes:

  • Account management: Creating and maintaining your account, verifying your identity, and managing your preferences.
  • Service delivery: Processing deposits and withdrawals, crediting winnings, and operating the loyalty program.
  • Security and fraud prevention: Detecting and preventing unauthorised access, fraudulent transactions, and prohibited conduct.
  • Legal compliance: Meeting our obligations under applicable anti-money laundering, know-your-customer, and responsible gaming regulations.
  • Responsible gaming: Monitoring play patterns to identify potential problem gambling behaviour and providing appropriate interventions or tools.
  • Platform improvement: Analysing usage data to improve game performance, user experience, and platform reliability.
  • Communication: Sending account-related notifications, security alerts, and — where you have opted in — promotional communications.

Cricket X does not use your data for automated decision-making that produces legal or similarly significant effects without human review.

5. Data Sharing

Cricket X does not sell your personal data. We share data only in the following limited circumstances:

  • Payment processors: To process deposits and withdrawals via bKash, Nagad, and other supported payment methods. These providers receive only the data necessary to complete the transaction.
  • Identity verification providers: To complete KYC checks as required by our operating obligations. These providers are contractually bound to handle your data securely and use it only for verification purposes.
  • Regulatory authorities: Where required by law, we may disclose data to relevant government bodies, financial intelligence units, or law enforcement agencies. We will notify you of such disclosures where legally permitted to do so.
  • Technology service providers: Cloud hosting, analytics, and security providers who process data on our behalf under strict data processing agreements.

International transfers: Some of our service providers may be located outside Bangladesh. Where data is transferred internationally, Cricket X ensures appropriate safeguards are in place, including contractual protections equivalent to applicable data protection standards.

6. Cookies

Cricket X uses cookies and similar technologies to operate the platform and improve your experience. Cookies are small text files stored on your device when you visit the website or use the app.

We use the following types of cookies:

  • Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cannot be disabled.
  • Performance cookies: Collect anonymised data about how players use the platform — which pages are visited most, where errors occur, and how long sessions last. This data helps us improve the platform.
  • Preference cookies: Remember your settings, such as language preference and display options, so you do not have to re-enter them each visit.
  • Analytics cookies: Used to understand aggregate player behaviour and platform performance. Data collected through analytics cookies is anonymised before analysis.

You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using the platform, but some features may work less smoothly.

7. Data Retention

Cricket X retains personal data only for as long as necessary for the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:

  • Account data: Retained for the duration of your account and for 5 years after account closure, to meet legal and regulatory obligations.
  • Transaction records: Retained for 7 years from the date of the transaction, in line with standard financial record-keeping requirements.
  • KYC documents: Retained for 5 years after account closure or the completion of the relevant verification process.
  • Support communications: Retained for 2 years from the date of the last interaction, for quality assurance and dispute resolution purposes.
  • Technical and usage data: Retained in anonymised or aggregated form for up to 3 years for platform improvement purposes.

When data reaches the end of its retention period, it is securely deleted or irreversibly anonymised. Anonymised data may be retained indefinitely for statistical purposes, as it can no longer be linked to any individual.

8. Your Rights

You have the following rights in relation to your personal data held by Cricket X. To exercise any of these rights, contact our support team with your request:

Right of Access

You can request a copy of all personal data Cricket X holds about you. We will provide this within 30 days of receiving your request.

Right to Rectification

If any data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. Account details can also be updated directly from your profile settings.

Right to Erasure

You can request deletion of your personal data. Note that some data must be retained to meet legal obligations — we will inform you of any data that cannot be deleted and the reason why.

Right to Data Portability

You can request your personal data in a structured, machine-readable format so that you can transfer it to another service if you choose.

Right to Object

You can object to the processing of your data for direct marketing purposes at any time. You can also object to other types of processing where we rely on legitimate interests as our legal basis.

Right to Restriction

In certain circumstances, you can request that we restrict the processing of your data — for example, while a correction request is being reviewed.

All rights requests are handled free of charge. We aim to respond within 30 days. In complex cases, we may extend this by a further 30 days, and we will notify you if this is necessary.

9. Security Measures

Cricket X implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, or misuse:

  • Encryption: AES-256 encryption for data at rest; TLS 1.3 for all data in transit.
  • Access controls: Strict role-based access controls ensure that only authorised personnel can access personal data, and only to the extent necessary for their role.
  • Two-factor authentication: Available to all players and required for all internal staff accounts.
  • Regular security audits: The platform undergoes regular penetration testing and security reviews by independent third parties.
  • Incident response: Cricket X maintains a documented data breach response procedure. In the event of a breach that poses a risk to your rights, we will notify you without undue delay.

Your role in security: While Cricket X takes extensive measures to protect your data, account security also depends on you. Use a strong, unique password, enable two-factor authentication, and never share your login credentials with anyone.

10. Minors

Cricket X is strictly an adults-only platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not use the platform or provide any personal data to us.

If Cricket X becomes aware that personal data has been collected from a minor, we will delete that data immediately and close the associated account. If you believe a minor has registered on the platform, please contact support immediately so we can investigate and take appropriate action.

Age verification is a mandatory part of the registration and KYC process. Players who cannot verify that they are 18 or older will not be permitted to deposit or withdraw funds.

11. Policy Changes

Cricket X may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you via email or an in-platform notification before the changes take effect.

The updated policy will be published on this page with a revised "Last updated" date. We encourage you to review this page periodically to stay informed about how we protect your data.

Continued use of the Cricket X platform after a policy update constitutes your acceptance of the revised Privacy Policy. If you do not agree with the changes, you should stop using the platform and contact support to close your account.

12. Contact Us

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how Cricket X handles your personal data, please get in touch:

For general platform questions, visit our FAQ page. For responsible gaming support, visit the Responsible Gaming page. For platform rules, see our Terms and Conditions.

We aim to respond to all privacy-related enquiries within 5 business days, and to complete any formal rights requests within 30 days of receipt.

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